he customer has the right to replace or return the product purchased from the website within 14 days from the date of purchase only in the event of a manufacturing defect in the product, according to the Consumer Protection Law, and in the event that the 14-day period has expired, the device will not be replaced or returned for any reason.

When returning or exchanging the product, the carton and packaging materials must be in their original condition, and the product must not have been used, or the carton containing the product and all its contents must not have been opened, accompanied by all original documents. In the event that there is a gift on the purchase order, it must be returned with the device. Return of all attachments The request for replacement or return will not be approved, and in the case of returning or replacing a product that was purchased with a discount or offer, only what the customer has paid will be refunded.

* In the event that the customer wishes to replace or return the product despite the absence of a manufacturing defect in it within the 14 days of purchase:

In the event that the box of the device has not been opened and the device is in its original condition: the product will be replaced with the collection/refund of the price difference between the models, if any, or the product should be returned and its value fully refunded with deduction of the delivery value, if any.

In the event that the carton of the device has been opened: the device will be replaced or returned and its value will be refunded after deducting 5% packaging from the total value of the device in addition to deducting administrative expenses

Security

The warranty is valid from the date of the purchase invoice, and in case the invoice is lost, the warranty validity is calculated using the device’s serial number.

The warranty terms will not apply to defects resulting from misuse or maintenance outside the company, or the installation of devices that require a specialized installation technician from the company through the customer or a third party, or defects resulting from actions or modifications made by the customer himself or an unauthorized third party He may carry out such actions or modifications to the product or use the device for commercial purposes instead of personal home use, or any harm caused by the customer, whether intentionally or unintentionally.